Communication and Record Keeping

Communication and Record Keeping


This 3 hour course is aimed at care staff working in a range of care settings and is designed to ensure that they develop an enhanced awareness of the principles of good communication and record keeping.


While on Communication and Record Keeping Students will also benefit from improved communication skills which will prove invaluable in delivering good care and maintaining healthy working relationships.

Content and Structure



  • Effective Methods of Communication
  • Effective Active Listening Skills
  • Communicating Sensitive Information
  • Barriers to Effective Communication and how to Overcome Barriers
  • Communication Techniques
  • Confidentiality and Data Protection
  • Effective Record Keeping
  • Keeping Records in a Care Environment (Manual and Electronic)
  • Preventing Errors
For dates of our next course please click on the booking formbook