CBD Training is dedicated to providing high quality training and support to all of our learners.  We pride ourselves on our professional approach to learning and development.

We will ensure that:

We provide flexible solutions to meet the needs of employers and learners

We offer quality advice and guidance

We deliver nationally recognised qualifications that strengthen learners’ skills and benefit the employer

 

We have a range of policies and procedures in place to affirm our commitment to achieving our aims.  A brief outline of our policies is listed below and full versions are available on request.

Health and Safety

CBD Training Ltd recognises its responsibility to ensure that all reasonable precautions are taken to provide and maintain working conditions that are safe, healthy and compliant with all statutory requirements, codes of practice and regulatory body’s standards

Equality & Diversity

We aim to ensure that diversity and equality is promoted in the development of our courses and in access to our products and services and that unlawful or unfair discrimination, whether direct or indirect, is eliminated.

Promoting British Values at CBD Training

The Department for Education’s five-part definition of British values includes:

• Democracy
• The rule of law
• Individual liberty
• Mutual respect
• Tolerance of those with different faiths and beliefs

At CBD Training students will encounter these principles throughout everyday life. The curriculum is mapped across the whole Centre.  Listed below are some examples of how we promote these values in our organisation.

Information, Advice & Guidance

This policy is designed to ensure consistent, effective and fair treatment for all.   Information, advice & guidance provided is impartial and confidential to enable learners and potential learners to make informed choices as to the most appropriate route for their personal and career development.

Safeguarding

CBD Training are committed to safeguarding of our learners, particularly those that may be termed as `vulnerable’*.

We take safeguarding seriously to protect our learners from potential harm, to enable them to contribute to a safe learning environment in which learners are supported and can focus on achieving their potential.

Prevent

Prevent is part of a Government initiative to develop a robust counter terrorism programme – CONTEST.  The UK faces a range of terrorist threats.  All the terrorist groups who pose a threat to us seek to radicalise and recruit people to their cause.

CBD Training will closely follow any locally agreed procedures set out by the Local Authority and/or Safeguarding Children Board’s agreed processes and criteria for safeguarding individuals vulnerable to extremism and radicalisation. In the event of concerns about a person becoming radicalised consider will be given to using the LA Channel process.

Complaints

CBD Training Ltd (CBD) is committed to providing a quality service for its learner’s, staff and associates and working in an open and accountable way that builds the trust and respect of all our learners and associates. One of the ways in which we can continue to improve our service is by listening and responding to the views of our learners, staff and associates and in particular by responding positively to complaints, and by putting mistakes right.

Data Protection

CBD Training Limited needs to keep certain information about its employees, learners and other users to allow it to monitor performance, achievements, and health and safety, for example. It is also necessary to process information so staff can be recruited and paid, courses organised and legal obligations to funding bodies and government complied with. To comply with the law, information must be collected and used fairly, stored safely and not disclosed to any other person unlawfully. To do this, CBD must comply with the Data Protection Principles which are set out in the Data Protection Act 1998.

Appeals

In exceptional circumstances, if a candidate is in disagreement with his/her assessor concerning their assessment, the candidate has the right to refer the matter to:

• The internal verifier within the centre in the first instance, and
• The centre manager, if the manager is still unresolved, and
• The awarding organisation external verifier who may be consulted at the time of his/her next visit.

Access and Fair Assessment

CBD Training will challenge discrimination and lack of opportunity through its policies and practices both as an employer and in its service delivery. It aims to create a culture that gives equal respect to every person and values individual differences.

Reasonable Adjustment

This policy is aimed at our customers, including candidates, who are using the products and services who submit requests for reasonable adjustments and special considerations.

Malpractice/Maladministration

The purpose of this policy is to set out potential types of Malpractice/Maladministration and to identify the steps to follow when suspected or actual cases of Malpractice/Maladministration arise and the Centre’s responsibilities in dealing with such cases.  Malpractice/Maladministration can occur with candidates work or by Centre staff.